In view of recent events related to the COVID-19 Pandemic, our team at Bace Sportswear is here to provide you with all the necessary information and assistance.
In support of the NHS Advisory and safety of our customers and staff members, Bace Sportswear will only be accepting orders from the UK and USA region. We hope that you are taking measures to be safe and staying at home.
As the ongoing Pandemic has evolved tremendously, we believe it is imperative to stand by each other and follow the WHO guidelines together. Hence, for the utmost safety of our customers and staff members, our team at Bace Sportswear will be accepting orders in the UK and USA only.
Please read our temporary guidelines during these unprecedented circumstances. We ensure to come back on track once the current situation resolves.
1. Online Shopping
We are currently accepting online orders from customers residing in the UK and USA only. Since we have limited our staff count and other services, therefore, we won’t be providing online shopping services to customers in other countries.
2. Workplace Sanitation and Safety
We have taken extreme measures at Bace Sportswear workplace by practising daily Sanitization and extreme safety measures at our warehouse. All our products are being properly disinfected and sanitized at every required step of packaging and shipping.
3. Staff Footfall and Remote Services
To follow the norms of Social Distancing and minimal contact between the staff, we have adopted the 50% staff attendance making the workplace more health-savvy and safe for our team. Our Customer Care Services are being executed remotely and open to customers across countries.
4. Delayed but Contact-free Delivery
We appreciate your support and cooperation with Bace Sportswear. Therefore, for the time being, you will witness 3-4days of delay in product deliveries as we have limited the number of staff as well as products to be delivered. Our delivery agents will follow strict standards to perform contact-free delivery, and we encourage you to follow the same as well.
5. Return Policy
All the items in the line of being returned to Bace Sportswear will also face a delay in picking up. As soon as our agents are instructed with the details, they will ensure safe and contact-free picking up of the products as well.